Transparent Policies

Shipping & Returns

We're committed to making your shopping experience seamless and worry-free. Here's everything you need to know about delivery and exchanges.

2-5

Delivery Days

Free

Nationwide Shipping

Day Exchange

Shipping Information

Fast, reliable delivery to your doorstep

Free Nationwide Shipping

No minimum spend required on all orders

2-5 Working Days

Standard delivery time across the country

Order Tracking

Real-time WhatsApp/SMS updates provided

COD Available

Cash on Delivery in select areas

Remote areas may experience slightly longer delivery times. We'll keep you updated!

Returns & Exchanges

Hassle-free size exchanges

7-Day Easy Exchange

From delivery date on unworn items

Store Credit

Quick exchange or credit for future purchases

Quality Check

Items must be unused with original tags

Size Guidance

Our team helps you pick the right size

Sale items may have different exchange policies. Check product pages for details.

How Exchanges Work

Simple three-step process to get your perfect fit

Contact Us

Message us on WhatsApp with your order number and preferred size

Pickup Arranged

We coordinate pickup or guide you to nearest drop-off point

Receive Exchange

Get your new size delivered within 3-6 working days

Frequently Asked Questions

Quick answers to common questions

How do I request an exchange?

Simply message us on WhatsApp with your order number, full name, and the size you would like instead. Our team will confirm availability and guide you through pickup or drop-off options.

What if my order arrives damaged or incorrect?

Please record a short unboxing video or clear photos and share them with us on WhatsApp within 48 hours of delivery. We will review it and arrange a replacement or suitable solution right away.

How long do exchanges usually take?

Once your exchange is approved and the original item is received back at our warehouse, the new item typically reaches you in 3–6 working days, depending on your location.

Can I get a refund instead of store credit?

In most cases we offer exchanges or store credit. Refunds are only processed in special cases (e.g. out-of-stock items, order cancellations before dispatch) or where required by law.

Need Help With Your Order?

Our support team is here to help you with shipping questions, exchanges, or any concerns about your order.

Chat with us

+92312345678

Support Hours

Mon-Sat, 11AM-9PM

Message Us on WhatsApp

Please have your order number ready for faster assistance

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